https://divisionbyinfinity.github.io/ Recent content in Beacon on Division By Infinity Hugo -- 0.160.1 en-us baggett.michael@gmail.com (Contact Us) baggett.michael@gmail.com (Contact Us) Tue, 07 Apr 2026 12:00:00 -0500 https://divisionbyinfinity.github.io/documentation/00000007_hugo-features-and-add-ons-demonstration/ Tue, 07 Apr 2026 12:00:00 -0500baggett.michael@gmail.com (Contact Us) https://divisionbyinfinity.github.io/documentation/00000007_hugo-features-and-add-ons-demonstration/ A comprehensive demonstration of Hugo built-in features, render hooks, Mermaid.js diagrams, KaTeX math notation, GoAT ASCII diagrams, and embedded shortcodes. https://divisionbyinfinity.github.io/status/00000006_learning-management-system-offline/ Tue, 31 Mar 2026 11:00:00 +0000baggett.michael@gmail.com (Contact Us) https://divisionbyinfinity.github.io/status/00000006_learning-management-system-offline/ Canvas LMS is currently offline due to an upstream provider outage. All course access, assignment submissions, and grade views are unavailable. https://divisionbyinfinity.github.io/status/00000005_campus-wifi-degraded-residence-halls/ Tue, 31 Mar 2026 09:30:00 +0000baggett.michael@gmail.com (Contact Us) https://divisionbyinfinity.github.io/status/00000005_campus-wifi-degraded-residence-halls/ Wireless coverage in residence halls is experiencing intermittent connectivity drops due to a controller failover event. Users may need to reconnect periodically. https://divisionbyinfinity.github.io/status/00000004_campus-printing-service-online/ Tue, 31 Mar 2026 06:00:00 +0000baggett.michael@gmail.com (Contact Us) https://divisionbyinfinity.github.io/status/00000004_campus-printing-service-online/ Campus-wide PaperCut printing and release stations are fully operational across all buildings. https://divisionbyinfinity.github.io/maintenance/00000009_cancelled-storage-array-firmware-upgrade/ Tue, 31 Mar 2026 05:00:00 +0000baggett.michael@gmail.com (Contact Us) https://divisionbyinfinity.github.io/maintenance/00000009_cancelled-storage-array-firmware-upgrade/ Planned firmware upgrade for the primary SAN array (SAN-01) was cancelled after the vendor issued a hold notice citing a regression in the firmware build affecting RAID rebuild performance. https://divisionbyinfinity.github.io/announcements/00000006_cybersecurity-awareness-workshop/ Mon, 30 Mar 2026 12:00:00 +0000baggett.michael@gmail.com (Contact Us) https://divisionbyinfinity.github.io/announcements/00000006_cybersecurity-awareness-workshop/ It is that time again! IT Security is hosting a hands-on workshop on recognizing and responding to phishing and other social-engineering attacks. All staff are encouraged to attend - no prior technical knowledge needed. https://divisionbyinfinity.github.io/announcements/00000005_it-town-hall-spring-technology-update/ Mon, 30 Mar 2026 11:30:00 +0000baggett.michael@gmail.com (Contact Us) https://divisionbyinfinity.github.io/announcements/00000005_it-town-hall-spring-technology-update/ Join the IT leadership team for the Spring Technology Update town hall on April 15, 2026. We will cover upcoming projects, service improvements, and take your questions live. https://divisionbyinfinity.github.io/announcements/00000004_scheduled-email-system-maintenance-april-5-2026/ Mon, 30 Mar 2026 11:00:00 +0000baggett.michael@gmail.com (Contact Us) https://divisionbyinfinity.github.io/announcements/00000004_scheduled-email-system-maintenance-april-5-2026/ The Microsoft 365 Exchange Online tenant will undergo a scheduled configuration update on April 5, 2026. No service interruption is expected, but some users may see a brief delay in mail delivery. https://divisionbyinfinity.github.io/changes/00000004_chg-00000004-migrate-print-servers-to-papercut-cloud/ Mon, 30 Mar 2026 10:00:00 +0000baggett.michael@gmail.com (Contact Us) https://divisionbyinfinity.github.io/changes/00000004_chg-00000004-migrate-print-servers-to-papercut-cloud/ Migrate campus print management from on-premises PaperCut MF to PaperCut Cloud Native, eliminating two aging Windows print servers and enabling follow-me printing across all locations. https://divisionbyinfinity.github.io/announcements/00000003_new-it-service-desk-portal-go-live-april-1-2026/ Mon, 30 Mar 2026 10:00:00 +0000baggett.michael@gmail.com (Contact Us) https://divisionbyinfinity.github.io/announcements/00000003_new-it-service-desk-portal-go-live-april-1-2026/ The legacy help desk ticketing system will be replaced by a new self-service portal on April 1, 2026, offering faster ticket submission, live status tracking, and a searchable knowledge base. https://divisionbyinfinity.github.io/about/00000007_about-the-it-asset-management-system/ Mon, 30 Mar 2026 09:00:00 +0000baggett.michael@gmail.com (Contact Us) https://divisionbyinfinity.github.io/about/00000007_about-the-it-asset-management-system/ The institution uses ServiceNow ITAM to track hardware and software assets across all departments from procurement through retirement. https://divisionbyinfinity.github.io/documentation/00000006_about-the-it-monitoring-and-alerting-stack/ Mon, 30 Mar 2026 09:00:00 +0000baggett.michael@gmail.com (Contact Us) https://divisionbyinfinity.github.io/documentation/00000006_about-the-it-monitoring-and-alerting-stack/ An overview of the tools and architecture used by IT Operations to monitor infrastructure health, collect metrics, and send alerts - including Prometheus, Grafana, and PagerDuty. https://divisionbyinfinity.github.io/announcements/00000002_campus-network-infrastructure-upgrade-spring-2026/ Mon, 30 Mar 2026 09:00:00 +0000baggett.michael@gmail.com (Contact Us) https://divisionbyinfinity.github.io/announcements/00000002_campus-network-infrastructure-upgrade-spring-2026/ The core campus network switches will be upgraded to 10 Gbps fiber during the Spring 2026 maintenance windows, improving throughput across all buildings. https://divisionbyinfinity.github.io/status/00000002_faculty-vpn-gateway-degraded-performance/ Mon, 30 Mar 2026 08:45:00 +0000baggett.michael@gmail.com (Contact Us) https://divisionbyinfinity.github.io/status/00000002_faculty-vpn-gateway-degraded-performance/ The faculty VPN gateway is experiencing elevated latency and intermittent connection drops. The team is actively investigating the root cause. https://divisionbyinfinity.github.io/about/00000006_about-the-student-it-ambassadors-program/ Mon, 30 Mar 2026 08:30:00 +0000baggett.michael@gmail.com (Contact Us) https://divisionbyinfinity.github.io/about/00000006_about-the-student-it-ambassadors-program/ The Student IT Ambassadors program trains student workers to serve as the frontline technology resource contacts in their colleges and residence halls. https://divisionbyinfinity.github.io/changes/00000002_chg-00000002-deploy-multi-factor-authentication-for-vpn-access/ Mon, 30 Mar 2026 08:30:00 +0000baggett.michael@gmail.com (Contact Us) https://divisionbyinfinity.github.io/changes/00000002_chg-00000002-deploy-multi-factor-authentication-for-vpn-access/ Enforce multi-factor authentication (MFA) on all VPN connections using the existing institutional identity provider, removing password-only access for all remote users. https://divisionbyinfinity.github.io/documentation/00000005_how-to-set-up-multi-factor-authentication-mfa/ Mon, 30 Mar 2026 08:30:00 +0000baggett.michael@gmail.com (Contact Us) https://divisionbyinfinity.github.io/documentation/00000005_how-to-set-up-multi-factor-authentication-mfa/ Step-by-step guide to enrolling in multi-factor authentication (MFA) for your institutional Microsoft 365 account using the Microsoft Authenticator app or an SMS code. https://divisionbyinfinity.github.io/documentation/00000002_requesting-access-to-a-shared-network-drive/ Mon, 30 Mar 2026 08:30:00 +0000baggett.michael@gmail.com (Contact Us) https://divisionbyinfinity.github.io/documentation/00000002_requesting-access-to-a-shared-network-drive/ Instructions for requesting access to department and project shared network drives, including who can approve requests and how long provisioning takes. https://divisionbyinfinity.github.io/playbooks/00000002_security-incident-response-playbook/ Mon, 30 Mar 2026 08:30:00 +0000baggett.michael@gmail.com (Contact Us) https://divisionbyinfinity.github.io/playbooks/00000002_security-incident-response-playbook/ Runbook for the Information Security team to triage, contain, and remediate security incidents including phishing, credential compromise, and suspected system intrusions. https://divisionbyinfinity.github.io/about/00000005_about-the-network-and-systems-team/ Mon, 30 Mar 2026 08:00:00 +0000baggett.michael@gmail.com (Contact Us) https://divisionbyinfinity.github.io/about/00000005_about-the-network-and-systems-team/ The Network & Systems team manages the campus backbone, data centers, server infrastructure, and cloud integrations that keep every IT service online. https://divisionbyinfinity.github.io/changes/00000001_chg-00000001-dns-resolver-migration-to-anycast-infrastructure/ Mon, 30 Mar 2026 08:00:00 +0000baggett.michael@gmail.com (Contact Us) https://divisionbyinfinity.github.io/changes/00000001_chg-00000001-dns-resolver-migration-to-anycast-infrastructure/ Migrate all recursive DNS resolvers from legacy authoritative servers to a redundant anycast infrastructure to improve resolution speed and eliminate a single point of failure. https://divisionbyinfinity.github.io/documentation/00000001_how-to-connect-to-the-campus-vpn-globalprotect/ Mon, 30 Mar 2026 08:00:00 +0000baggett.michael@gmail.com (Contact Us) https://divisionbyinfinity.github.io/documentation/00000001_how-to-connect-to-the-campus-vpn-globalprotect/ Step-by-step instructions for installing and connecting to the campus SSL-VPN using Palo Alto GlobalProtect on Windows, macOS, and mobile devices. https://divisionbyinfinity.github.io/documentation/00000004_it-password-policy-requirements-and-reset-procedures/ Mon, 30 Mar 2026 08:00:00 +0000baggett.michael@gmail.com (Contact Us) https://divisionbyinfinity.github.io/documentation/00000004_it-password-policy-requirements-and-reset-procedures/ This article describes the institution password complexity requirements, expiration schedule, account lockout rules, and how to reset a forgotten password through the self-service portal. https://divisionbyinfinity.github.io/endpoints/00000002_primary-database-server-db-prod-01/ Mon, 30 Mar 2026 08:00:00 +0000baggett.michael@gmail.com (Contact Us) https://divisionbyinfinity.github.io/endpoints/00000002_primary-database-server-db-prod-01/ Primary production SQL Server 2022 instance hosting the ERP (Banner) and student information system databases for the institution. https://divisionbyinfinity.github.io/playbooks/00000001_server-outage-response-playbook/ Mon, 30 Mar 2026 08:00:00 +0000baggett.michael@gmail.com (Contact Us) https://divisionbyinfinity.github.io/playbooks/00000001_server-outage-response-playbook/ Step-by-step runbook for responding to a production server outage, from initial alert triage through root cause analysis and post-incident review. https://divisionbyinfinity.github.io/endpoints/00000001_web-application-server-web-prod-01/ Mon, 30 Mar 2026 08:00:00 +0000baggett.michael@gmail.com (Contact Us) https://divisionbyinfinity.github.io/endpoints/00000001_web-application-server-web-prod-01/ Primary production web application server hosting the public-facing website, student portal, and API gateway on Ubuntu 24.04 LTS. https://divisionbyinfinity.github.io/status/00000003_library-research-portal-offline/ Mon, 30 Mar 2026 07:15:00 +0000baggett.michael@gmail.com (Contact Us) https://divisionbyinfinity.github.io/status/00000003_library-research-portal-offline/ The Library Research Portal is currently offline due to an unexpected database failure. All access to the portal, including off-campus proxy login, is unavailable. The team is working to restore service. https://divisionbyinfinity.github.io/status/00000001_student-email-service-operational/ Mon, 30 Mar 2026 07:00:00 +0000baggett.michael@gmail.com (Contact Us) https://divisionbyinfinity.github.io/status/00000001_student-email-service-operational/ Student Microsoft 365 email and calendar services are fully operational with no known issues. https://divisionbyinfinity.github.io/maintenance/00000008_completed-exchange-online-mailbox-migration-wave-3/ Mon, 30 Mar 2026 06:00:00 +0000baggett.michael@gmail.com (Contact Us) https://divisionbyinfinity.github.io/maintenance/00000008_completed-exchange-online-mailbox-migration-wave-3/ Third wave of on-premises Exchange mailbox migrations to Exchange Online completed successfully. 450 mailboxes moved with no reported data loss or extended downtime. https://divisionbyinfinity.github.io/maintenance/00000007_unplanned-ups-replacement-data-center-b/ Sun, 29 Mar 2026 10:00:00 +0000baggett.michael@gmail.com (Contact Us) https://divisionbyinfinity.github.io/maintenance/00000007_unplanned-ups-replacement-data-center-b/ Emergency replacement of a failing UPS module in Data Center B. Redundant power kept all systems online during the swap, but a brief transfer to generator backup occurred at 10:22 AM. https://divisionbyinfinity.github.io/changes/00000003_chg-00000003-upgrade-campus-wireless-controllers-to-firmware-9-2/ Sun, 29 Mar 2026 09:00:00 +0000baggett.michael@gmail.com (Contact Us) https://divisionbyinfinity.github.io/changes/00000003_chg-00000003-upgrade-campus-wireless-controllers-to-firmware-9-2/ Upgrade all Aruba wireless LAN controllers to firmware 9.2 to resolve roaming latency issues and enable WPA3-Enterprise support across campus. https://divisionbyinfinity.github.io/about/00000004_about-example/ Sun, 29 Mar 2026 07:30:00 +0000baggett.michael@gmail.com (Contact Us) https://divisionbyinfinity.github.io/about/00000004_about-example/ Beacon is the IT change management and notification portal, providing a single place to track service status, planned maintenance, change records, announcements, and runbook playbooks. https://divisionbyinfinity.github.io/changes/00000005_chg-00000005-decommission-legacy-ftp-server/ Sat, 28 Mar 2026 14:00:00 +0000baggett.michael@gmail.com (Contact Us) https://divisionbyinfinity.github.io/changes/00000005_chg-00000005-decommission-legacy-ftp-server/ Decommission the legacy FTP server (ftp.example.edu) and migrate remaining file-transfer workflows to the institutional SFTP gateway. https://divisionbyinfinity.github.io/changes/00000006_chg-00000006-replace-campus-edge-firewalls/ Fri, 27 Mar 2026 11:00:00 +0000baggett.michael@gmail.com (Contact Us) https://divisionbyinfinity.github.io/changes/00000006_chg-00000006-replace-campus-edge-firewalls/ Replace the pair of campus edge firewalls with next-generation models supporting 40 Gbps throughput. Cancelled due to supply chain delays pushing hardware delivery past the maintenance window. https://divisionbyinfinity.github.io/announcements/00000001_workshop-build-an-online-cms-with-github-actions-sveltia-cms-and-hugo-copy/ Thu, 26 Mar 2026 21:34:00 +0000baggett.michael@gmail.com (Contact Us) https://divisionbyinfinity.github.io/announcements/00000001_workshop-build-an-online-cms-with-github-actions-sveltia-cms-and-hugo-copy/ By the end of the session, participants will have a working CMS-backed site that can be edited through a browser and automatically deployed through a CI/CD pipeline. https://divisionbyinfinity.github.io/announcements/00000001_workshop-build-an-online-cms-with-github-actions-sveltia-cms-and-hugo/ Thu, 26 Mar 2026 21:34:00 +0000baggett.michael@gmail.com (Contact Us) https://divisionbyinfinity.github.io/announcements/00000001_workshop-build-an-online-cms-with-github-actions-sveltia-cms-and-hugo/ By the end of the session, participants will have a working CMS-backed site that can be edited through a browser and automatically deployed through a CI/CD pipeline. https://divisionbyinfinity.github.io/documentation/00000003_install_something/ Thu, 26 Mar 2026 08:00:00 +0000baggett.michael@gmail.com (Contact Us) https://divisionbyinfinity.github.io/documentation/00000003_install_something/ Step-by-step instructions for installing and connecting to the campus SSL-VPN using Palo Alto GlobalProtect on Windows, macOS, and mobile devices. https://divisionbyinfinity.github.io/about/00000003_about-example-copy/ Thu, 26 Mar 2026 07:30:00 +0000baggett.michael@gmail.com (Contact Us) https://divisionbyinfinity.github.io/about/00000003_about-example-copy/ Beacon is the IT change management and notification portal, providing a single place to track service status, planned maintenance, change records, announcements, and runbook playbooks. https://divisionbyinfinity.github.io/about/00000002_about-this-beacon-notification-portal/ Tue, 24 Mar 2026 07:30:00 +0000baggett.michael@gmail.com (Contact Us) https://divisionbyinfinity.github.io/about/00000002_about-this-beacon-notification-portal/ Beacon is the IT change management and notification portal, providing a single place to track service status, planned maintenance, change records, announcements, and runbook playbooks. https://divisionbyinfinity.github.io/maintenance/00000003_daily-backup-verification-all-servers/ Mon, 23 Mar 2026 06:00:00 +0000baggett.michael@gmail.com (Contact Us) https://divisionbyinfinity.github.io/maintenance/00000003_daily-backup-verification-all-servers/ Automated verification of overnight backup jobs across all production servers. No service impact expected; monitoring alerts are suppressed during the verification window. https://divisionbyinfinity.github.io/maintenance/00000002_monthly_ore-network-switch-firmware-patching-admin-tower/ Sun, 22 Mar 2026 09:00:00 +0000baggett.michael@gmail.com (Contact Us) https://divisionbyinfinity.github.io/maintenance/00000002_monthly_ore-network-switch-firmware-patching-admin-tower/ Firmware patches will be applied to the core distribution switches in Admin Tower, requiring a rolling restart of each switch. Wired connectivity in Admin Tower will experience brief interruptions per switch. https://divisionbyinfinity.github.io/about/00000001_about-the-it-operations-and-infrastructure-team/ Sun, 22 Mar 2026 07:00:00 +0000baggett.michael@gmail.com (Contact Us) https://divisionbyinfinity.github.io/about/00000001_about-the-it-operations-and-infrastructure-team/ The IT Operations & Infrastructure team manages the campus network, servers, and data centre facilities serving over 12,000 students, faculty, and staff. https://divisionbyinfinity.github.io/maintenance/00000004_weekday-log-rotation-application-servers/ Sun, 22 Mar 2026 02:00:00 +0000baggett.michael@gmail.com (Contact Us) https://divisionbyinfinity.github.io/maintenance/00000004_weekday-log-rotation-application-servers/ Automated log rotation and compression runs on all application servers each weekday morning. Brief I/O spikes are possible during compression. No user-facing service impact expected. https://divisionbyinfinity.github.io/maintenance/00000006_mon-wed-fri-certificate-health-checks/ Thu, 19 Mar 2026 07:00:00 +0000baggett.michael@gmail.com (Contact Us) https://divisionbyinfinity.github.io/maintenance/00000006_mon-wed-fri-certificate-health-checks/ Automated TLS certificate expiry and chain validation checks run against all public-facing services on Monday, Wednesday, and Friday mornings. No service impact. Alerts are generated for certificates expiring within 30 days. https://divisionbyinfinity.github.io/announcements/calendar/ Mon, 01 Jan 0001 00:00:00 +0000baggett.michael@gmail.com (Contact Us) https://divisionbyinfinity.github.io/announcements/calendar/ https://divisionbyinfinity.github.io/apps/ Mon, 01 Jan 0001 00:00:00 +0000baggett.michael@gmail.com (Contact Us) https://divisionbyinfinity.github.io/apps/ Applications and Important Links Dashboard: Find what you are looking for using the search bar below. https://divisionbyinfinity.github.io/calendars/ Mon, 01 Jan 0001 00:00:00 +0000baggett.michael@gmail.com (Contact Us) https://divisionbyinfinity.github.io/calendars/ Announcements, Maintenance and Change Log Calendars https://divisionbyinfinity.github.io/changes/calendar/ Mon, 01 Jan 0001 00:00:00 +0000baggett.michael@gmail.com (Contact Us) https://divisionbyinfinity.github.io/changes/calendar/ https://divisionbyinfinity.github.io/maintenance/00000001_weekly-database-backup-production-servers/ Mon, 01 Jan 0001 00:00:00 +0000baggett.michael@gmail.com (Contact Us) https://divisionbyinfinity.github.io/maintenance/00000001_weekly-database-backup-production-servers/ Weekly full backup of all production database servers. Brief connection interruptions of up to 90 seconds are possible during the backup snapshot phase. https://divisionbyinfinity.github.io/endpoints/calendar/ Mon, 01 Jan 0001 00:00:00 +0000baggett.michael@gmail.com (Contact Us) https://divisionbyinfinity.github.io/endpoints/calendar/ View the endpoints schedule. https://divisionbyinfinity.github.io/maintenance/calendar/ Mon, 01 Jan 0001 00:00:00 +0000baggett.michael@gmail.com (Contact Us) https://divisionbyinfinity.github.io/maintenance/calendar/ https://divisionbyinfinity.github.io/playbooks/calendar/ Mon, 01 Jan 0001 00:00:00 +0000baggett.michael@gmail.com (Contact Us) https://divisionbyinfinity.github.io/playbooks/calendar/ https://divisionbyinfinity.github.io/scripts/ Mon, 01 Jan 0001 00:00:00 +0000baggett.michael@gmail.com (Contact Us) https://divisionbyinfinity.github.io/scripts/ Publicly accessible scripts to be used by anyone. https://divisionbyinfinity.github.io/status/calendar/ Mon, 01 Jan 0001 00:00:00 +0000baggett.michael@gmail.com (Contact Us) https://divisionbyinfinity.github.io/status/calendar/